Online and Telephone Customer Service
Artificial intelligence is implemented in automated online assistants that can be seen as avatars on web pages. It can avail for enterprises to reduce their operation and training cost. A major underlying technology to such systems is natural language processing.
Similar techniques may be used in answering machines of call centres, such as speech recognition software to allow computers to handle first level of customer support, text mining and natural language processing to allow better customer handling, agent training by automatic mining of best practices from past interactions, support automation and many other technologies to improve agent productivity and customer satisfaction.
Read more about this topic: Artificial Intelligence Applications
Famous quotes containing the words telephone, customer and/or service:
“Men will not give up their privilege of helplessness without a struggle. The average man has a carefully cultivated ignorance about household matters—from what to do with the crumbs to the grocer’s telephone number—a sort of cheerful inefficiency which protects him better than the reputation for having a violent temper.”
—Crystal Eastman (1881–1928)
“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.
“O good old man, how well in thee appears
The constant service of the antique world,
When service sweat for duty, not for meed!”
—William Shakespeare (1564–1616)