Online and Telephone Customer Service
Artificial intelligence is implemented in automated online assistants that can be seen as avatars on web pages. It can avail for enterprises to reduce their operation and training cost. A major underlying technology to such systems is natural language processing.
Similar techniques may be used in answering machines of call centres, such as speech recognition software to allow computers to handle first level of customer support, text mining and natural language processing to allow better customer handling, agent training by automatic mining of best practices from past interactions, support automation and many other technologies to improve agent productivity and customer satisfaction.
Read more about this topic: Artificial Intelligence Applications
Famous quotes containing the words telephone, customer and/or service:
“It’s a hard feeling when everyone’s in a hurry to talk to somebody else, but not to talk to you. Sometimes you get a feeling of need to talk to somebody. Somebody who wants to listen to you other than “Why didn’t you get me the right number?””
—Heather Lamb, U.S. telephone operator. As quoted in Working, book 2, by Studs Terkel (1973)
“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.
“Whatever events in progress shall disgust men with cities, and infuse into them the passion for country life, and country pleasures, will render a service to the whole face of this continent, and will further the most poetic of all the occupations of real life, the bringing out by art the native but hidden graces of the landscape.”
—Ralph Waldo Emerson (1803–1882)