Online and Telephone Customer Service
Artificial intelligence is implemented in automated online assistants that can be seen as avatars on web pages. It can avail for enterprises to reduce their operation and training cost. A major underlying technology to such systems is natural language processing.
Similar techniques may be used in answering machines of call centres, such as speech recognition software to allow computers to handle first level of customer support, text mining and natural language processing to allow better customer handling, agent training by automatic mining of best practices from past interactions, support automation and many other technologies to improve agent productivity and customer satisfaction.
Read more about this topic: Artificial Intelligence Applications
Famous quotes containing the words telephone, customer and/or service:
“A woman spent all Christmas Day in a telephone box without ringing anyone. If someone comes to phone, she leaves the box, then resumes her place afterwards. No one calls her either, but from a window in the street, someone watched her all day, no doubt since they had nothing better to do. The Christmas syndrome.”
—Jean Baudrillard (b. 1929)
“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”
—Ralph Waldo Emerson (1803–1882)
“Books can only reveal us to ourselves, and as often as they do us this service we lay them aside.”
—Henry David Thoreau (1817–1862)