Role
Although at times controversial, the Community Leader program arguably played a substantial role in the rapid growth and success of the America Online service in the mid-1990s. Because they were usually recruited from the more active users of a particular online forum, Community Leaders were often very passionate about the area for which they volunteered their time. This enthusiasm usually resulted in a greater sense of community and a higher level of professionalism in that forum. This in turn gave the AOL service more value over the less organized "frontier" of the Internet, at least in the eyes of users new to the online scene at the time. It also provided oversight with respect to forum content by knowledgeable individuals.
Read more about this topic: AOL Community Leader Program
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