Government Agencies Overseeing Complaints
In the US, the Department of Transportation is responsible for the airline industry and has a specific division called the Aviation Consumer Protection Service that handles airline complaints. They also publish figures on the performance of major US airlines, which are freely accessible on their website .
In the UK, the Air Transport Users Council (an auxiliary group within the Civil Aviation Authority) is responsible for handling airline complaints.
In the European Union, several member countries do not have specific offices to handle airline complaints. However, the Air Transport Portal of the European Commission handles airline complaints from member countries.
Read more about this topic: Airline Complaints
Famous quotes containing the words government, agencies and/or complaints:
“There exists in a great part of the Northern people a gloomy diffidence in the moral character of the government. On the broaching of this question, as general expression of despondency, of disbelief that any good will accrue from a remonstrance on an act of fraud and robbery, appeared in those men to whom we naturally turn for aid and counsel. Will the American government steal? Will it lie? Will it kill?—We ask triumphantly.”
—Ralph Waldo Emerson (1803–1882)
“While it is generally agreed that the visible expressions and agencies are necessary instruments, civilization seems to depend far more fundamentally upon the moral and intellectual qualities of human beings—upon the spirit that animates mankind.”
—Mary Ritter Beard (1876–1958)
“Strictly speaking, there is but one real evil: I mean acute pain. All other complaints are so considerably diminished by time that it is plain the grief is owing to our passion, since the sensation of it vanishes when that is over.”
—Mary Wortley, Lady Montagu (1689–1762)