Government Agencies Overseeing Complaints
In the US, the Department of Transportation is responsible for the airline industry and has a specific division called the Aviation Consumer Protection Service that handles airline complaints. They also publish figures on the performance of major US airlines, which are freely accessible on their website .
In the UK, the Air Transport Users Council (an auxiliary group within the Civil Aviation Authority) is responsible for handling airline complaints.
In the European Union, several member countries do not have specific offices to handle airline complaints. However, the Air Transport Portal of the European Commission handles airline complaints from member countries.
Read more about this topic: Airline Complaints
Famous quotes containing the words government, agencies and/or complaints:
“If there was twenty ways of telling the truth and only one way of telling a lie, the Government would find it out. It’s in the nature of governments to tell lies.”
—George Bernard Shaw (1856–1950)
“While it is generally agreed that the visible expressions and agencies are necessary instruments, civilization seems to depend far more fundamentally upon the moral and intellectual qualities of human beings—upon the spirit that animates mankind.”
—Mary Ritter Beard (1876–1958)
“Mr. Marriott: I’m afraid I don’t like your manner.
Philip Marlowe: Yeah, I’ve had complaints about it but it keeps getting worse.”
—John Paxton (1911–1985)