Government Agencies Overseeing Complaints
In the US, the Department of Transportation is responsible for the airline industry and has a specific division called the Aviation Consumer Protection Service that handles airline complaints. They also publish figures on the performance of major US airlines, which are freely accessible on their website .
In the UK, the Air Transport Users Council (an auxiliary group within the Civil Aviation Authority) is responsible for handling airline complaints.
In the European Union, several member countries do not have specific offices to handle airline complaints. However, the Air Transport Portal of the European Commission handles airline complaints from member countries.
Read more about this topic: Airline Complaints
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