Aggression in The Healthcare Industry
Professions within the healthcare industry are becoming increasingly violent places in which to workâwith healthcare professionals being common targets for violent and aggressive behaviour (Rippon 2000).
Aggression and violence negatively impact both the workplace and its employees. For the organisation, greater financial costs can be incurred due increased absences, early retirement and reduced quality of care (Arnetz and Arnetz 2000; Hoel, Sparks, Cooper, 2001). For the healthcare worker however, psychological damage such as post-traumatic stress can result (Rippon 2000), in addition to a decrease in job motivation (Arnetz and Arnetz 2000).
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—Joyce Carol Oates (b. 1938)
“Your representative owes you, not his industry only, but his judgement; and he betrays instead of serving you if he sacrifices it to your opinion.”
—Edmund Burke (1729–1797)