The Process of Implementing 2-1-1
The number 2-1-1 must be captured and approved for assigning through the local telecom companies providing services in the local area. The process of implementing a 2-1-1 service in a community has taken many paths since its beginning in 1997. Some places have a centralized state-wide system while others have decentralized regional networks with different types of affiliations.
In the United States, each implementation is monitored by the national accrediting entity Alliance of Information & Referral Systems (AIRS) and its local statewide affiliate.
In Canada, the deployment of 2-1-1 service is subject to InformCanada accreditation and Canadian Radio-television and Telecommunications Commission (CRTC) approval.
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