Coverage
117 service is available nationwide. Depending on the location of the call, a 117 call will route to any of the sixteen 117 call centers located in various cities around the Philippines. Each call center serves a single region.
117 call centers are located in the following areas:
- Region I: Laoag City
- Region II: Tuguegarao City
- Region III: San Fernando City, Pampanga
- Region IV-A: Batangas City
- Region IV-B: Puerto Princesa City
- Region V: Legazpi City
- Region VI: Iloilo City
- Region VII: Cebu City
- Region VIII: Tacloban City
- Region IX: Zamboanga City
- Region X: Malaybalay City
- Region XI: Davao City
- Region XII: Koronadal City
- Region XIII: Butuan City
- CAR: Baguio City
- NCR: Quezon City
With the exception of the call centers for the Ilocos Region, Metro Manila, CALABARZON, MIMAROPA and Northern Mindanao, 117 call centers are usually located in a given region's regional center. Due to its non-contiguity, the Autonomous Region in Muslim Mindanao is the only region without an independent 117 call center, and as such, 117 calls made in the ARMM are routed to the 117 call center closest to the area where the call is originating from. This may either be the 117 call center in Zamboanga City (for calls originating from Basilan, Sulu and Tawi-Tawi), Malaybalay City (for Lanao del Sur) or Koronadal City (for Maguindanao and Shariff Kabunsuan).
When a 117 call is made from a mobile phone, the call is automatically routed to the nearest 117 call center. However, 117 as an emergency number is not registered on most mobile phone models or SIM cards. Because of this, the ENP supports, as a contingency measure, the routing of 1-1-2 and 9-1-1 calls to 117 call centers in the event of an emergency.
117 call centers are also capable of receiving text messages sent to 117. This service is known as "Text 117". However, texts sent to other emergency numbers do not route to 117.
Read more about this topic: 117 (emergency Telephone Number)